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Showing posts from May, 2018

3 Marketing Mistakes to Avoid When Using Loyalty Software

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Small and medium businesses might take some time to land firmly on their feet when they begin using loyalty software to retain customers. Any tool that provides instant and direct access to all your customers is extremely powerful, and thus, also, at a risk of being abused. The most common mistake business owners are likely to make is in the domain of marketing. We list three basic, yet crucial, marketing mistakes that you can avoid: Incessant Marketing: Nobody likes spamming; no matter how irresistible the discount on offer is. Sending an email or notification update to all your customers every time you have a lean day might be a tempting way to boost sales, but if overused, the tactic might lose its charm. Restrict marketing and promotional updates to one update in ten days or a fortnight to avoid being unsubscribed. Infrequent Marketing: On the other end of the spectrum, do not use the loyalty software as and when you remember. Remember, the Loyalty Program Software fo

The Future of Loyalty Program Software: Data

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With the advent of technology, humans are leaving a digital footprint in virtually everything they do. By studying and analyzing this humongous amount of data, businesses today are using analytics-based decision making like never before. Predictive models built on this data are changing the trade and business in a fundamental way. Data will play an integral role in redefining the way we live, work and exist. For businesses, big and small, being equipped with data on customers and their own operations has never been more important. Going ahead, as advanced technology integrates with the management of customer loyalty, the following types of data will act as the currency that provides value to Loyalty Program Software : Informational Data: Essential information about your customers like contact details, birthday, anniversary, social media profiles, and preferences are critical components of any customer rewards program. These details help customize offers and make them more

Retain Your Customers with a Customer Loyalty Software!

The concept of a customer program loyalty software is very simple. A loyalty software allows your frequent customers to earn rewards for making frequent purchases. Your regular customers can redeem their rewards for a variety of purchases. Loyalty programs help businesses create lifelong customers. These programs are very popular among restaurants, airlines and hotels. These sectors have multiple offers, all running at the same time, to their clientele. A customer Loyalty Software helps customers to understand the various aspects of a loyalty program. These aspects are directed towards the number of points a customer can earn through the purchases. The common features of customer loyalty software are – Rewards Management With rewards management, customers get a control over their rewards structure. Customers can get the details about how reward points are earned and spent. The point-earning program engages the customers to reach a new level. Customer Relationshi

Your Customer Loyalty Program Software Needs an Upgrade!

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If you are familiar with any of the laws that rule the tech world, you must know that technology and tools are evolving and becoming obsolete faster than ever before. What does this mean for you and your business? If you are managing a customer loyalty program using a software, it simply means new features and platforms coming up faster than you can imagine! But once you have selected a software provider and invested a decent some of money, why look for another one? Here’s why: software providers can become complacent. Here’s how you identify if your customer loyalty program software needs an upgrade: Manual Processing If at any step, your customer loyalty software is dependent on manual processes like swiping a card, or inputting customer information, or even redeeming points - you got a problem. An efficient loyalty software must aim to automate as many back-end processes as possible in order to ensure minimal human and communication errors. Here’s what you can do to a

What Your Loyalty Program Software Should Ideally Be Doing

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Every other customer loyalty program software claims to be the fastest, smartest or largest of its kind. A loyalty program software offering a plethora of features, often shrouded in new-age technical jargon, if used inefficiently, might actually end up complicating your customer rewards program. If you too are feeling a little confused with so many terms and features, here is a simple list of things that you customer loyalty software must actually be doing: Making Loyalty Management Easier to Understand The entire point of integrating technology with loyalty management is to ensure that the programs become easier to understand and execute. If instead of reducing the steps, your loyalty software is adding complex redemption or reward earning levels - you need to take a long and hard look at your current software and consider upgrading it. Getting New Customers Often an underestimated advantage of a Loyalty Software Program is its ability to bring onboard new cus

Making the Most of your Customer Loyalty Program Software: A Practical Guide

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New age loyalty program softwares are packed with multiple features and offer business merchants unique channels to reach out their most loyal customers. However, it is also very easy to get confused in the technical jargon and multiplicity of elements on offer. Here are four simple and easy ways to make the most of these features, and manage your Customer Loyalty SoftwareProgram like a pro: Set Automated E-mail Campaigns Cloud based customer loyalty solutions offer businesses to send promotional emails to their customers. You can also customize and schedule these emails in order to deliver the most attractive offers and discounts. Set up weekly or fortnightly automated email campaigns about discounted products, company updates or even new launches. Use Predictive Analytics Intelligent loyalty solutions can predict the oncoming of a lean period based on experience, and help you design marketing strategies accordingly. Similarly, they can help you assess data on sales