How to alleviate customer expectations with Customer Loyalty Software

From a loyalty program, customers generally look for discounts and coupons. A detailed survey o f today’s consumer has shown that the average shopper is part of about fifteen loyalty programs . However, the question is, what prompts them to join all of them? Do they really want to save money , or do they have other expectations? In this post, we talk about five significant categories of expectations that customers will get from your rewards program. Read on: Customers expect you to care about them Most small businesses assume that rewarding customers with discounts and coupons make them loyal to their business. However, this considered to be a wrong approach and will have customers walk away from your business. Instead, you should focus on creating an emotional connection between your brand and the customers . About 79% of shoppers consider brands that show they care about th...