Your Customer Loyalty Program Software Needs an Upgrade!


If you are familiar with any of the laws that rule the tech world, you must know that technology and tools are evolving and becoming obsolete faster than ever before. What does this mean for you and your business? If you are managing a customer loyalty program using a software, it simply means new features and platforms coming up faster than you can imagine! But once you have selected a software provider and invested a decent some of money, why look for another one? Here’s why: software providers can become complacent. Here’s how you identify if your customer loyalty program software needs an upgrade:

Manual Processing

If at any step, your customer loyalty software is dependent on manual processes like swiping a card, or inputting customer information, or even redeeming points - you got a problem. An efficient loyalty software must aim to automate as many back-end processes as possible in order to ensure minimal human and communication errors. Here’s what you can do to assess if your customer management software needs and upgrade: count the total number of steps your customer will have to take in order to earn and redeem their rewards and then identify which ones are manual. Then, gauge how many of them are critical and time-consuming, and take a final call accordingly.

Managing JUST Rewards

Customer loyalty programs are no longer just about rewards today, but have evolved to encompass a variety of purposes. Your Customer Loyalty Program Software must do the exact same thing, and offer you marketing, analytics, customer engagement, and employee engagement support as well. If all your loyalty software is doing is managing your rewards, with no scope to integrate other practical features, something needs to change.

Missing out on critical features that help you make the most of customer information and data can seriously jeopardize the efficacy of your rewards program.

Hidden Costs

If your loyalty software provider is charging you additional features - it is a wake up call! Most customer loyalty softwares worth their salt provide free features, especially to small businesses. It is near-criminal to charge exorbitantly for providing regular features like customer database management, marketing support and data analysis. Your loyalty software must offer you cutting edge technology, latest updates and handy features - but not at a cost that is likely to make you reconsider the benefit it is bringing.

Consider this: if the bill sent to you for management and upkeep of the software is almost always higher than what it should be, go for an upgrade NOW!

A Customer Loyalty Program Software needs to stay up-to-date with the latest developments and technological breakthroughs and offer you the very best. Loyalty management software like Loyera offer intuitive, intelligent and efficient loyalty solutions to businesses of all sizes and operating in varied industries. What’s more, you never have to worry about upgrading, as the web-based loyalty solutions manages everything on the cloud.


Comments

Post a Comment

Popular posts from this blog

Get the right value using restaurants billing software in your restaurant

Managing a restaurant business is frightening. The restaurant’s business operations involve a series of interconnected processes that need to be handled with precision to cater to the best guest experience. The hospitality industry is booming and using technological tools provide hotel industrialists an amazing opportunity to capitalize to the fullest. Most restaurants are already in the game of using this impressive billing software to serve better to their consumers. However, the food service industry is on the verge of a dynamic revolution and expected to display a growth rate of 7.01 CAGR by 2022. Therefore, adoption of technological solutions in the hospitality sector, like restaurant management software, mobile apps, artificial intelligence powered tools and self-service kiosks are recent trends that have grown in modern age restaurants. The utilization of billing software has changed the way cafes, food trucks, pubs, coffee shops, and the hotel operates its busines
Read more

Know more about Cafe POS software

Are you running a café or a coffee shop? Are you struggling to draw your customer’s attention? No worries! You are at the right platform. We are here to help you with some objective facts and figures, and try to understand how the café industry can make the best use of  loyalty software  for impressive growth. The increment in consumption of coffee Do you know, over two out of seven people in the world drinks coffee every day? Even almost 83% of the population of America drinks coffee. Well, the consumption of coffee matters if you want to initiate a loyalty program. However, having a cup of coffee in regular is a habit that is hard to shake off. Therefore, customers like your coffee, they will automatically turn to your loyal customers. Also, if you are offering them some rewards, it will be like icing on the cake. Why is the loyalty program necessary? According to a report mentioned in Technomic’s Bakery & Coffee Cafe, one in third of consumers consider a loyalty
Read more

How to install a POS software in your retail stores?

Image
Retail businesses need to look forward to identifying their point of sale system to make sales effective and efficient. While some retailers allow their customers to order at the cash counter, some take orders from the table only. On a brighter side, some of them automate their customer-operated point-of-sale solutions.  By using POS software, retail businesses can understand their customer profile, interests, preferences, while identifying the POS software which will work for them to generate maximum revenue. If you are too looking for a smart retail stores POS software , doing a thorough research on where you want to install this software in your retail business can be beneficial. Let’s understand the placement of POS – Cash counter – It is a conventional way of putting POS at cash counters, where customers can purchase the products and pay at the same time. Order counter – Products are displayed at the order counter where the salesperson has control ove
Read more