Think Beyond Rewards for Your Loyalty Program

A true loyalty program is not just about rewarding points to customers for the purchases they make. It goes beyond it to identify the actual pain points of customers, and then solve them, so that patrons feel heard and satisfied. How do you find a Customer Loyalty Program Software that helps you do that?



A few ways to solve problems or challenges customers face

  1. Get feedback from patrons on your products and services.
  2. Understand how a customer’s experience was while making the purchase and after it.
  3. Know what product or service-related information customers would like to have from time to time, e.g. a patron who has booked a cab might like to get an update about the location of the cab on the date and time of arrival.
  4. Appreciate customers for their patronage—always send a thank you or farewell message to your customer when the purchase is complete, this helps build brand image and recall value.
  5. Customers should be able to access features like selecting their preferred service, tracking delivery, paying for the service or product, and giving their feedback through one app or interface.
  6. Users should also be able to track their purchase history and reward points, so that they can plan their future purchases to get the maximum value.
  7. Referral or sharing options should be given to customers to share their interests with others in their social groups.
  8. Data received from a sales and loyalty programme should be analyzed to understand what products and services people prefer buying.


When all these features are inculcated in you Customer Loyalty Program Software, you are able to take a 360-degree approach to resolving your customers challenges. You not only identify the problems your customers face, but are also able to enlist their help in finding creative ways to solve any issue.

Loyalty programs have moved beyond the traditional reward points, as it was a shallow approach to enlisting patrons’ loyalty. Customer loyalty is based on a number of factors. The above list of points is a quick guide to how you can create a wholesome loyalty program
Location: United States

Comments

Post a Comment

Popular posts from this blog

Get the right value using restaurants billing software in your restaurant

Managing a restaurant business is frightening. The restaurant’s business operations involve a series of interconnected processes that need to be handled with precision to cater to the best guest experience. The hospitality industry is booming and using technological tools provide hotel industrialists an amazing opportunity to capitalize to the fullest. Most restaurants are already in the game of using this impressive billing software to serve better to their consumers. However, the food service industry is on the verge of a dynamic revolution and expected to display a growth rate of 7.01 CAGR by 2022. Therefore, adoption of technological solutions in the hospitality sector, like restaurant management software, mobile apps, artificial intelligence powered tools and self-service kiosks are recent trends that have grown in modern age restaurants. The utilization of billing software has changed the way cafes, food trucks, pubs, coffee shops, and the hotel operates its busines
Read more

Know more about Cafe POS software

Are you running a café or a coffee shop? Are you struggling to draw your customer’s attention? No worries! You are at the right platform. We are here to help you with some objective facts and figures, and try to understand how the café industry can make the best use of  loyalty software  for impressive growth. The increment in consumption of coffee Do you know, over two out of seven people in the world drinks coffee every day? Even almost 83% of the population of America drinks coffee. Well, the consumption of coffee matters if you want to initiate a loyalty program. However, having a cup of coffee in regular is a habit that is hard to shake off. Therefore, customers like your coffee, they will automatically turn to your loyal customers. Also, if you are offering them some rewards, it will be like icing on the cake. Why is the loyalty program necessary? According to a report mentioned in Technomic’s Bakery & Coffee Cafe, one in third of consumers consider a loyalty
Read more

How to install a POS software in your retail stores?

Image
Retail businesses need to look forward to identifying their point of sale system to make sales effective and efficient. While some retailers allow their customers to order at the cash counter, some take orders from the table only. On a brighter side, some of them automate their customer-operated point-of-sale solutions.  By using POS software, retail businesses can understand their customer profile, interests, preferences, while identifying the POS software which will work for them to generate maximum revenue. If you are too looking for a smart retail stores POS software , doing a thorough research on where you want to install this software in your retail business can be beneficial. Let’s understand the placement of POS – Cash counter – It is a conventional way of putting POS at cash counters, where customers can purchase the products and pay at the same time. Order counter – Products are displayed at the order counter where the salesperson has control ove
Read more